Warranty Policy
At Sheba Electronics, we are committed to providing 100% Official & Authentic products with official warranty support and reliable after-sales service. This policy explains warranty coverage, exclusions, claim procedures, and customer responsibilities.
Types of Warranty
We offer various types of warranties depending on the specific product category.
Official Warranty
Products covered directly by the authorized brand service network in Bangladesh. Customers can receive warranty support through Sheba Electronics Customer Support Assistance, coordinating on their behalf.
Brand Warranty
Warranty service provided directly by the manufacturer or authorized distributor in accordance with the brand's official global or regional policies.
Service Warranty
Covers technical or functional repairs and troubleshooting caused by manufacturing defects under normal usage conditions, excluding replacement of parts.
Parts Warranty
Covers specific internal hardware components or replacement parts during the valid warranty period. Duration varies based on the product category and brand.
Warranty Coverage & Exclusions
Understand what issues are covered by the official warranty and what parameters void coverage.
What Official Warranty Covers
- Manufacturing defects and design flaws
- Internal electrical or technical malfunctions
- Power-related issues caused by internal component defects
- Functional problems arising under normal household usage
- Authorized servicing and professional technical inspection
- Repair or replacement of defective internal parts (subject to manufacturer policy)
* Warranty service is provided strictly in accordance with the manufacturer's official terms and conditions.
What Warranty Does NOT Cover
- Cosmetic damage (scratches, dents, stains, discoloration, broken exterior parts)
- Damage caused by misuse, negligence, accidental drops, or improper installation
- Water, fire, flood, lightning, natural disasters, or electrical power surge damage
- Unauthorized repairs, modifications, or servicing conducted outside authorized service centers
- Missing, tampered, or altered serial numbers, warranty stickers, or product labels
- Commercial, heavy-duty, or industrial usage damage for residential household products
- Consumable accessories (batteries, adapters, remotes, filters, cables, etc.) unless explicitly specified by the manufacturer
* Accessories and consumable items are generally excluded from warranty coverage unless explicitly noted.
Warranty Claim Requirements
Please ensure you have these documents and items ready when placing a warranty request.
Original Invoice
Purchase receipt / Memo copy
Warranty Card
If supplied with product
Serial Number
Clear barcode or serial label
Original Packaging
Recommended for secure transit
Warranty Claim Process
Follow these simple steps to claim your warranty service seamlessly.
Step 1 – Contact Support
Reach out to the Sheba Electronics support team with the following details:
Step 2 – Product Inspection
The defective product will undergo careful evaluation at our service hub:
Step 3 – Service Approval
If the issue falls under official warranty coverage, repair service is approved, or defective parts are replaced under brand guidelines.
* If the issue is outside warranty coverage, you will be informed about applicable service charges before any repair begins.
Step 4 – Servicing Timeline
Servicing times vary by category, spare parts status, and brand approvals:
Dhaka & Nationwide Courier Support
Get available warranty service from anywhere in Bangladesh with quick courier coordination.
How to Send via Courier
- Securely pack the product and send it via your preferred courier service.
- Send the package directly to our central address:
Sheba Electronics, SR Plaza, Mazar Road, Mirpur, Dhaka – 01898805552 - Alternatively, you may deliver it in person to our Mirpur Service Center.
- Share the tracking/courier details and purchase invoice with our customer support.
- Our team will inspect and coordinate the service. We will return it via courier once complete.
Mirpur Service Center
Visit us directly for hand-delivered product drop-offs, diagnostic check-ups, and instant support coordination.
Important Warranty Notes
Please review these critical terms to avoid unintentional voiding of your product warranty.
Warranty coverage and duration differ by brand, product category, and intended usage (household vs. commercial).
The valid warranty period starts from the date of purchase mentioned on the original retail invoice.
Sheba Electronics reserves the right to physically inspect and run diagnostics before approving any warranty service.
Any unauthorized repair attempts, servicing, or opening of the product by local technicians automatically voids the warranty.
Physical damage, structural cracks, and liquid damage are not covered under warranty unless explicitly stated by the brand.
Customers are strongly advised to carefully read the product user manual and electrical safety guidelines before first use.
Have Questions or Need Help?
Our dedicated support team is ready to assist you with claims, repairs, or verification queries.
Thank you for choosing Sheba Electronics — your trusted destination for authentic home appliances and electronics.